Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Job Description

We are seeking a professional and friendly Concierge to join our team in Brunswick, United States. As a Concierge, you will be the face of our organization, providing exceptional customer service and assistance to our guests, residents, and visitors.

• Greet and welcome guests, residents, and visitors with a warm and professional demeanor
• Provide information about local attractions, restaurants, and services in Brunswick and the surrounding area
• Assist with reservations, transportation arrangements, and special requests
• Handle incoming phone calls, emails, and messages promptly and efficiently
• Manage package deliveries, including receiving, logging, and distributing items
• Monitor building security systems and respond to any unusual activities or emergencies
• Process and follow up on work orders, incident reports, and guest concerns
• Collaborate with other departments to ensure seamless service delivery
• Maintain accurate records and logs for key issuance, visitor sign-ins, and other administrative tasks
• Anticipate guests' needs and proactively offer assistance
• Stay informed about local events, attractions, and services to provide up-to-date recommendations

Qualifications

• High school diploma or equivalent; associate's degree in hospitality or related field preferred
• Minimum of three months of experience in a customer service role, preferably in hospitality or concierge services
• Excellent verbal and written communication skills in English
• Proficient computer skills, including experience with Microsoft Office suite (Outlook, Excel, Word)
• Strong interpersonal skills with a compassionate, professional, and engaging demeanor
• Ability to multitask efficiently and prioritize responsibilities in a fast-paced environment
• Excellent problem-solving skills and ability to make independent decisions when appropriate
• Detail-oriented with strong organizational skills
• Flexible availability to work various shifts, including evenings, weekends, and holidays
• Knowledge of the Brunswick area and surrounding attractions is a plus
• Ability to maintain a positive and friendly attitude towards guests, residents, and co-workers
• Team player with a willingness to assist other departments as needed

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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SmartRecruiters Job ID: 14f7b799-5401-4e6a-b18e-650f2a3d0868