Medication aide who helps seniors look and feel great honored for her service
When COVID restrictions prevented beauticians from coming into senior living communities, Roxanne Hocog, lead medication aide at Senior Lifestyle’s Orchard Pointe in Port Orchard, Washington, volunteered to give residents free haircuts and shaves.
“It’s this type of dedication to her job that has endeared Roxy to her residents,” said Taylor Burns, Executive Director at Orchard Pointe. “Her bubbly and bright attitude is infectious, and residents, family members and team members all love being around her.”
Providing exceptional service to seniors is the reason why Roxanne was recently named a 2022 Frontline Honors honoree by Senior Housing News.
To become a Frontline Honoree, individuals nominated by their peers must be dedicated, high-performing frontline workers who deliver exceptional experiences and outcomes for seniors and are advocates for seniors, their industry, and their peers.
Going beyond the call of duty for senior residents is quite the norm for Hocog, who works as a caregiver in memory care at Orchard Pointe.
Even on her personal time, Hocog often does something to help make a senior’s day brighter, said Burns. “Roxy is the type of person whose compassion and heart never call it a day.”
On a personal trip to Oregon, Hocog stopped by a famous donut shop to pick up a surprise birthday treat for a resident. Once, while out on her lunch break, she grabbed a burger for a resident who was having difficulty getting out of bed that day, hoping a special lunch would provide the right motivation. And recently, she spearheaded a 100th birthday party for a resident. Through social media, she asked for and received 100 birthday cards for the resident. Roxanne’s kind act created an exceptional experience for the resident, reported Burns.
When Senior Housing News asked Hocog what her favorite part of the job was, she replied: “Some of these residents do not have families that can visit on a regular basis, and we have the honor of becoming an extension of their family. I am afforded the ability to make a difference in their lives by taking the time to do activities with them, like spa days where I wash, dry, cut, or curl their hair however they like to make them feel and look their best.”
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