Evergreen Retirement Community

Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, HVAC,  carpentry, painting, equipment repair, snow removal, and landscaping. Respond promptly to emergencies and after hours calls. Maintain knowledge of all property emergency, safety, and disaster plans/procedures. Maintain office, shop, and storage and ensure that mechanical areas of the community are in accordance with SLC policies. Drive residents to stores or on special trips as needed. 

Prepare all food using the daily planner and SLC standard recipes. Work the food line during mealtimes. Ensure that all food meets safety guidelines and that all kitchen areas meet sanitation guidelines. Ensure resident and guest satisfaction by responding quickly to needs and requests.  Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Act as the on-site executive for all operations, including being the main point of contact for all staff, residents, prospects, community organizations, government agencies and the public when needed.  Maintains resident retention by working with residents and their families, dealing with any issues that arise. Responds and follows up with all walk-ins, phone-ins, mail-ins timely and appropriately. Keeps up to date with information about competitors. Meets all expectations of meaningful contacts, leases and occupancy. Maintain budget accountability and cash flow; aggressively anticipate and minimize negative budget variances and deficits. Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.  Maintain all local, state, and federal licenses for the community. Lead staff meetings.  Promote and protect resident rights; assisting residents to make informed decisions and treating them with dignity and respect.  Become an intricate part of the community in social and civic affairs by representing the community in local, state, and professional organizations.  Manage other support level and management roles as needed. 

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Inform supervisor of any resident issues or concerns. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Provide assistance as needed with medication reminders, bathing, grooming, dressing, escort service, and other activities of daily living. Follow the schedule of resident’s needs set out by supervisor. Provide emotional and social support to residents. Document daily log of assistance. Inform supervisor of any resident issues or concerns. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality.

Greet residents and provide general assistance to visitors, prospective residents, and families. Use proper telephone skills. Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Ensure that incident reports, concern reports, and other appropriate communication have been completed. Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance request work orders. Complete daily check-in procedure. Maintain emergency contact information. Receive packages, plants, prescription drugs, etc. and deliver/hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. Inform supervisor of any resident issues or concerns. Maintain coffee and cookie service in the lobby/making cookies daily. Make sure the lobby has fresh flowers and is appropriately appointed. Assist other departments with administrative functions. Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.  Attend all required training, in-service, and staff meetings. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.

Scheduling: Coordinating client visits and matching them with staff availability. This can include admission visits and supervisory visits. Printing off and distributing schedules. Communication: Acting as the point of contact between caregivers and families, and responding to calls.  Compliance: Ensuring that home care services comply with company policies and procedures. Documentation: Monitoring and documenting care issues.  Office duties: Performing general office duties, such as understanding and adhering to policies and procedures, and working toward continuous quality improvement.  On-call: Being on-call to ensure that all clients are cared for 24/7.  Provide client care as needed.     Attend all required training, in-service, and staff meetings. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Prepare all food using the daily planner and SLC standard recipes. Work the food line during mealtimes. Ensure that all food meets safety guidelines and that all kitchen areas meet sanitation guidelines. Ensure resident and guest satisfaction by responding quickly to needs and requests.  Maintain a positive and professional demeanor toward all residents, visitors and co-workers.