General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Must be familiar with corporate, state, insurance accident and incident forms and reporting policies. Must instruct drivers in preventive maintenance of vehicles. Schedule drivers for daily transportation of residents and or staff. Schedule resident’s appointments as they provide the information for their specific trip. Dispatch drivers or self for resident requests of return trips from their appointments. Be prepared for emergency trips (picking up residents being discharged from hospitals, rehab, etc.) as needed or to preform requests from administration and or other department team members. Ensure all vehicle inspection tags, license and insurance cards are current and displayed properly. Maintain clean appearance of the vehicle(s) by performing/scheduling regular interior/exterior cleaning. Respond immediately and appropriately to all accidents and emergencies. Report mechanical needs and repairs and assist in coordination of necessary vehicle maintenance and repair service such as oil changes and tire rotations.

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Process reports for such things as work orders, incidents and concerns. You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.  Maintain the sign in/out log for the issuance of community keys, and gate passes. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.