Wellington at Hershey's Mill

Hire, train, manage, discipline, and terminate department staff. Implement and maintain preventative maintenance programs (TELS and daily checklist). Coordinate compliance with local, state, and federal building codes and guidelines. Coordinate with contractors and venders to make sure insurance and licenses are current. Conduct regular inspections of all Life Safety Systems including fire extinguishers, sprinkler, and alarm systems. Coordinate and perform housekeeping services to assure a high standard of cleanliness both inside and outside the building.  Coordinate annual maintenance and deep cleaning programs for apartments and common areas. Coordinate necessary repairs and maintenance in apartments and common areas including refurbishment for move-ins. Work closely with Executive Director in creating and scheduling capital budgets. Establish and obtain bids for all capital projects.  Coordinate annual maintenance programs for apartments and common areas. Coordinate necessary repairs and maintenance in apartments and common areas including refurbishment for move-ins. Ensure that the outside of the property is maintained including landscaping and snow removal.  Coordinate the removal of garbage and trash for the property. Coordinate department’s staff schedules to ensure the proper maintenance and cleanliness of office public spaces, residential apartments, and grounds. Prepare and follow approved department budget. Maintain inventory control for all general supplies, parts, and equipment. Maintain all required maintenance and housekeeping files. Schedule and conduct training sessions and department meetings. Prepare resident charges/billing for extra services when applicable. Understand and implement the role of the department’s safety and disaster plan.  Head safety committee meetings.

Prepare all food using the daily planner and SLC standard recipes. Work the food line during mealtimes. Ensure that all food meets safety guidelines and that all kitchen areas meet sanitation guidelines. Ensure resident and guest satisfaction by responding quickly to needs and requests.  Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Complete work orders around the community. Perform work and repairs needed to ready apartments prior to move-in’s. Order and organize maintenance supplies as needed.  Complete general maintenance projects, including installations and repairs involving plumbing, electrical equipment, carpentry, painting, equipment repair, snow removal, and landscaping.

Accept food orders, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner in accordance with Company policies, procedures and standards.
• Ensure resident/guest satisfaction by responding quickly to needs and requests.
• Actively buss tables and reset tables in accordance to Company policies, procedures and Standards.
• Complete assigned side work and checks out with Manager at completion of shift.
• Collaborate with all staff to ensure timely room service according to our Tray Service/Pick Up related policy.
• Maintain clean and sanitary condition of work areas, china and equipment. Comply with all state and local health codes for food handling. Inspect end of shift duties are completed by staff. Adhere to the personal hygiene policy.
• Attend all required training, in services, and staff meetings. Meet all department training standards through regulatory training and/or other necessary training modules as required.
• Train and/or revisit training with staff. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.
• All dietary department personnel should follow safety precautions to prevent accidents in food preparation according to our accident prevention in food preparation and prevention of back injury policy.
• Maintain budgets by avoiding waste of products and time.
• Perform other duties as assigned.

General cleaning of resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests.  You may be asked to help respond to resident emergencies. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner. Ensure resident/guest satisfaction by responding quickly to needs and requests.  Actively buss and reset tables as well as complete assigned side work. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Meet all expectations of meaningful contacts, leases and occupancy. Respond and follow-up with all walk-ins, phone-ins, mail-ins timely and appropriately. Secure the required number of budgeted move ins and achieve net gains each month. Develop and maintain a good working relationship with residents, families, and professional providers of care.    Participate in the community outreach program to generate the necessary number of referrals to reach sales goals. Report all sales activity to supervisor daily. Assure every alternative is considered before closing a lead.  Treat each inquiry with value. Maintain confidentiality of all pertinent information.

Provide assistance as needed with medication reminders (as applicable), bathing, grooming, dressing, escort service, and other activities of daily living. Provide emotional and social support to residents. Document daily log of assistance. Respect and encourage the independence and dignity of the residents. Respect residents’ confidentiality. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Supervise the self-administered medication of all residents living in the Assisted Living department, in accordance with the Senior Lifestyle company guidelines and state and federal regulations.  Report changes in residents’ health to the appropriate staff member and provide proper documentation as needed. Maintain confidentiality of residents’ information.