Corporate Office

Use CRM systems to extract analytics and provide strategic direction using the metrics. Partners with the training team in effective onboarding of new sales hires. Actively monitors skill and knowledge growth of new hires during onboarding period. Fosters a strong sales performance culture across the assigned communities. Successfully manages and is accountable for sales performance within the assigned communities. In the absence of a Director of Sales, assumes the community sales role while supporting the assigned area. Ability to use data and analytics from the Senior Lifestyle reporting systems to measure effectiveness of lead generation, lead development and conversion metrics. Develop, manage, and participate in strategic plans to achieve and exceed budgeted occupancy goals. Ability to provide analysis of metric data and where plans are falling short, re-visit and review existing occupancy growth plans making necessary adjustments that are designed to meet occupancy expectations. Adjust communication style to meet the needs of sales, marketing, and operations partnerships. Travel to the field and interact with community associates, extract data from those interactions and partner to provide examples of best practices as well as build occupancy execution plans that create a structured plan for improvement. Collaborate closely with the Divisional Director of Sales and Marketing or Sr. VPSM to assist in building plans and strategies that build effective media plans, lead generation, event planning, and conversion targets. Interact professionally and effectively with all levels of the organization, residents, family members etc.

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Manage full-cycle recruiting/sourcing and interviewing process with a focus on front-line staff. Set appropriate sourcing strategy for immediate and future candidate pools.  Accountable for the overall candidate and hiring manager experience from first point of contact through onboarding.  Manage applicant flow within ATS; source, screen resumes/candidates, coordinate interviews. Prepare candidates for interviews by providing logistical information, interview schedule, and other information as needed.   Interview and facilitate/participate in selection decision process.  Create and maintain tracking of requisitions, open position reports. Develop relationships with local Universities for entry-level and intern candidates; initiate, organize and participate in sponsored job/career fairs and on-campus events as applicable. 

Hire, supervise, develop, and train the compliance department team members, including Move-In Coordinators. Support the compliance related responsibilities by working in partnership with the Property Managers of the Senior Suites, as well as regional team members. Responsible for ensuring compliance processes, standards, and training content are developed, updated, and maintained to ensure policy and procedure alignment with federal, state, and company requirements. Work directly with the compliance department and property personnel to ensure properties comply with all regulations and requirements. Assist and review all 8823’s corrections and correspondence. Build and maintain relationships with local and regional offices of various regulatory agencies that have a stake in any asset’s performance. Maintain reporting data bases and ensure all reporting is completed in a timely manner. Assist and train the compliance department, as well as Property Manager team for file. reviews to ensure all applicants and residents meet eligibility requirements for multiple states. Ensure accuracy and completeness of all HUD, Tax Credit and other required forms. Maintain training requirements as needed per state and/or funding source. Travel independently to various locations as needed. Train staff on each aspect of their compliance specific state requirements. Other duties as assigned.

Respond to all leads received within 30 minutes or less by phone and complete subsequent necessary follow up in accordance with the Lead Nurturing Schedule on the sales microsite. Work with Yardi Team to properly provision CRM access to the appropriate communities. Work with IT to be on the marketing distribution list for assigned communities. Input completed and scheduled activities and notes into the CRM in live time.  Communicate clearly to the community team about scheduled visits and communication with the new lead. Use the Lead Manager function in the CRM to continuously advance pre tour leads to post tour leads.  Send weekly completed activities and highlights/lowlights from the week for each community to the Regional Director of Operations, Regional Director of Sales, and Sales Specialist Send immediate communication to DSM and ED on scheduled tours Understand family needs and refer to the appropriate community if need be. Understand partner offerings, resident requirements, and move in process.  Manage all new, pre-visit leads for the first 30 days in accordance with the Lead Nurturing Schedule on the sales microsite. Consistently meet or exceed visit, mystery shop, and move in goals Develop and maintain a good working relationship with all community-based employees, families, and residents.  Manage the decline and notification of duplicate leads on behalf of the community in accordance with the contractual obligation to decline within 3 business days.  Maintain the CRM daily with completed and scheduled activities, clear and detailed notes, and carry zero past due tasks.  Understand how to run move in and move out reports in Yardi Have excellent working knowledge of events, staff and key employees, resident ambassadors. Travel up to one week per quarter for community knowledge experiences.